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Email Detail
Priority Queue
Routing Board
Analytics
247
Emails Today
14
Urgent
38
Awaiting Reply
195
Auto-Resolved
Inbox — AI Classified
All emails sorted by priority and intent in real time
TR
MK
JP
AS
LC
RB
NW

AI Analysis

Priority Score
9.2 / 10
Intent
Order Error — Replacement
Sentiment
Frustrated
Order Ref
#8821
SKU Issue
4420-A vs 4420-B
Deadline
Friday (3 days)
Suggested Action: Route to Fulfillment Team immediately. Issue return label for SKU-4420-A, create expedited replacement order for 200× SKU-4420-B. Reply to Tyler confirming receipt and ETA. Check queue for any other orders containing SKU-4420-A.
Priority Queue
AI-ranked by urgency score — updated every 60 seconds
1
Wrong SKU Shipped — Replacement ASAP (Acme Distribution)
Tyler R. · Received 2 min ago · Order #8821
9.2Priority
2
System down — can't access portal, need order status
Robert B. · Cascade Supply · 3 POs affected
8.7Priority
3
Invoice INV-20221 — 30 days past due
Accounts · SunCoast Wholesale · Overdue $12,400
7.4Priority
4
Q3 Pricing Agreement — still waiting on update
Maria K. · BlueSky Retail · 3rd follow-up
6.8Priority
5
Shipping manifest for PO-4490 — confirm receipt
James P. · Northgate Imports · Action needed
5.1Priority
6
Rate update — new fuel surcharge schedule Oct 1
Lisa C. · Freight Partner · FYI only
2.3Priority
Routing Board
Real-time view of where every email is being directed

Fulfillment Team

4
Acme Distribution
Wrong SKU — need replacement
Urgent
Cascade Supply
Portal down — order status needed
Urgent
Northgate Imports
PO-4490 manifest — confirm receipt
Action
Harbour Goods
Bulk order restock for Q4
Follow-up

Finance Team

3
SunCoast Wholesale
INV-20221 — 30 days overdue
Overdue
BlueSky Retail
Q3 pricing agreement update
Follow-up
Delta Merchandise
Disputed charge on Sept invoice
Dispute

Auto-Resolved

195
Multiple Senders
Order confirmations sent
Auto-Replied
Various
Newsletters & marketing
Archived
Shipping Partners
Delivery confirmations logged
Logged

Email Volume — Last 7 Days

Mon
Tue
Wed
Thu
Fri
Sat
Sun

Classification Breakdown

79%
Auto-Resolved
6%
Urgent Actions
15%
Follow-ups
5%
Info Only

Top Senders by Volume

Acme Dist.
82
BlueSky Retail
64
Cascade Supply
51
SunCoast
39
Northgate
22

Performance Metrics

4.2m
Avg Response Time
95%
Classification Accuracy
90%+
Inbox Time Saved
24/7
Always Processing